JOEY is a next-generation AI solution designed to support business workflows across voice, chat, email, and digital touchpoints. JOEY is not a single assistant. JOEY is a structured AI team where multiple specialised AI agents operate together under one governed framework. Each agent holds a defined role, responsibility, and authority.
JOEY is powered by advanced OpenAI technologies and operates as an embedded part of enterprise platforms. It automates repetitive work, enforces consistency, and delivers fast, reliable decision support directly within operational systems.
JOEY is a configuration-driven AI workforce designed to align precisely with organisational structures. It operates across industries without limitation. Every AI agent within JOEY functions under a clearly defined behaviour model, knowledge scope, authority level, and responsibility set. All controls are managed through configuration rather than custom development. Each agent is deployed as a digital employee with a dedicated email address, phone number or extension, and chat entry point. Work is routed directly to the appropriate agent while governance, compliance, auditability, and operational control remain consistent across the entire JOEY team. JOEY integrates securely with existing technology stacks through controlled APIs. It operates seamlessly across voice, chat, email, and system workflows. All behaviour aligns with organisational processes, internal policies, and compliance requirements through a structured governance model.
JOEY adapts to your processes, your policies, and your compliance requirements through a structured configuration model.
JOEY is onboarded as a real team member not just software. Required roles are defined upfront, success criteria are clearly established, and authority boundaries are set before deployment. Each agent is evaluated through a structured process to ensure it performs reliably, safely, and within policy before entering live operations.
JOEY agents operate across voice, chat, and email while maintaining full contextual continuity. Conversations persist across channels without loss of information or control. Oversight, governance, and audit controls remain enforced at every interaction point.
JOEY is natively embedded within our broker and lender platforms and operates in production environments. JOEY is architected for deployment across third-party systems, including CRMs, enterprise platforms, customer portals, and contact Centre solutions, through secure API-based integrations.
All integrations operate through secure APIs and controlled access layers. Data privacy, contextual intelligence, and consistent user experience are enforced across every connected platform.
Once approved, JOEY agents operate as active participants within operational workflows. Based on assigned roles and permissions, agents capture information through voice, chat, and email, guide users through structured processes, validate inputs, enforce policy-based checks, recommend next actions, and flag risks or exceptions for escalation.
JOEY operates under a human-in-the-loop governance model. AI executes defined responsibilities while final accountability remains with designated human roles.
JOEY operates as a structured AI team composed of multiple specialised agents. Each agent is onboarded with a formal Job Description that defines its scope, responsibilities, permissions, and limitations. Together, these agents function as a coordinated team embedded within organisational workflows. The composition of the JOEY team, including the number and type of agents, is defined through configuration to align with business requirements, while governance, compliance, and control remain consistent across the entire team.
Execution agents within JOEY are responsible for task-level work. They operate within tightly defined scopes, follow predefined processes, and escalate any decision or exception that falls outside their authority. These agents handle repeatable, operational, and high-volume activities across voice, chat, email, and system workflows.
Coordination agents manage how workflows across execution agents. They assign tasks, monitor outcomes, enforce standards, and handle escalations—ensuring consistency and reliability across the JOEY team. They function similarly to team leads in a human organisation.
Governance agents provide oversight across the JOEY team. They enforce policies, manage approval limits, control decision authority, and ensure auditability and compliance. These agents act as the control layer that keeps all activity aligned with organisational rules and risk boundaries.
JOEY functions as a single AI team composed of multiple specialised agents. Each agent operates independently within its defined role while collaborating as part of the same governed system. The result is not a collection of bots—but a structured, accountable AI team that works the way real teams do.
JOEY represents AI as a digital workforce rather than a standalone tool. It formalises roles, enforces governance, and integrates directly into real operational environments.
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